how can i return my online order

Our top priority is your satisfaction. You may return your online order up to 14 days after receipt (except for Earrings, Krystal Lab products, Personalised Products and Gift Cards. To return your order, please proceed as follows:
STEP 1:​

Drop us an email at and our customer service team will get the process started. They'll provide you with a RMA (Return Merchandise Authorisation) number to pop on the box, so that we can track it when it comes into our warehouse.

Pack the item(s) to be returned in the original carton using the original packaging materials.​
 ​STEP 3:

Return the parcel according to the instructions of your chosen return carrier.​
STEP 4:​

Keep the proof of return postage.​
STEP 5:​

Allow approximately 14 working days for the return process. Once your online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. We're usually faster than this, however, our merchant partners may have different time frames.

Why can't I return earrings

It's simply down to hygiene. We take the impact our jewellery has on our customers health very seriously. Therefore, we cannot in good faith, resale our earrings to customers.

With that in mind, we're human. So if you would still like to discuss this then please feel free to drop us an email on and one of our customer support team will try to help in exceptional circumstances.

Can I exchange my purchase

Absolutely! Email us on and our customer support team will take care of the rest and make any necessary arrangements.

Can I return sale items

Our returns policy covers all items (except Earrings, Krystal Lab products, Personalised products and Gift Cards), including those on promotion or sale.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at